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Charge 2 not syncing my Samsung Note 3

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‎08-18-2017 15:44

‎08-18-2017 15:44

I realized today that my Charge 2 has not synced to the app on my Android phone since last Friday.  I have been trying all day to get it to sync.  I have also tried to download the update on my app multiple times today and it always fails.  It worked fine since I got it back in June and now all of a sudden it hasn't synced for a week.

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‎08-18-2017 23:18

‎08-18-2017 23:18

I would try restarting your phone and then restarting your fitbit using this procedure:

 

https://help.fitbit.com/articles/en_US/Help_article/1186/

 

Give this a few tries as it doesn't always work. If it still won't sync after that then there are some more ideas to try in this help file:

 

http://help.fitbit.com/articles/en_US/Help_article/1866

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