help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 2 not syncing or pairing

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-07-2017 10:45 - last edited on ‎11-18-2020 06:27 by Fitbit Moderator

‎11-07-2017 10:45 - last edited on ‎11-18-2020 06:27 by Fitbit Moderator

Charge 2 not synced since Sunday.  Have followed fitbit advice and unpaired, now unable to pair. 

Help greatly appreciated 

 

 

Moderator edit: updated subject for clarity. 

Best Answer
3 REPLIES 3

‎11-07-2017 11:33

‎11-07-2017 11:33

I had the same issue until I restarted my phone.

Best Answer
0 Votes

‎11-18-2020 06:34

In response to simplycelia

‎11-18-2020 06:34

Welcome to the Fitbit Community, @MicheleGr and @simplycelia. I'l be happy to assist with your Charge 2 syncing and pairing inquiry. Thanks for following Fitbit advise @MicheleGr and for your advise @simplycelia. 

 

Cold you please confirmed that you have followed steps of help article: Why can't I set up my Fitbit device? @MicheleGr?

 

I'll be waiting for your response and keep on visiting the forums. 

Andrea | Community Moderator, Fitbitp>

Visit our Discussions board where you can share your experiences, meet people and create new topics.

Si te gustó mi respuesta regálame un Kudo. Si tu pregunta fue resuelta Acepta la solución 🙂
Best Answer
0 Votes

‎11-24-2020 14:21

‎11-24-2020 14:21

My charge 2 is syncing step count to my phone and is receiving notifications however the step count does not appear in the online dash board. This has been the case since the app update on the 16th Nov 2020. Except from 1 sync on the 23rd.

 

I have re installed the app and tried all the other pairing fixes without any joy. I am now convinced this is not a device phone sync issue but a phone server sync issue. How can this be fixed?

Best Answer
0 Votes