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Charge 2 not syncing with Google Pixel 3

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‎10-24-2020 13:41 - last edited on ‎10-28-2020 18:12 by Fitbit Moderator

‎10-24-2020 13:41 - last edited on ‎10-28-2020 18:12 by Fitbit Moderator

On my pixel 3a phone the Charge2 Is not sincronizing anymore since sept.13
 
I tried to reset the watch and detach from the app made almost impossible to rejoin It.
I made it only after installing the app on an iPhone and join the Charge2 to it first.
After detaching from the iPhone i was able to rejoin ti tbe Pixel phone and sync It once.
Then it stopped to communicate.
I suspect that the Immuni app for covid contact tracing interfere in some  way with the bluetooth but i cannot say It for sure.
 
Moderator Edit: Clarified subject
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‎10-28-2020 18:12

‎10-28-2020 18:12

Hi @Pinonano, welcome to the Community Forums!

 

First, I appreciate your effort and patience for troubleshooting this situation before posting over here, I totally understand how frustrating this matter can be for you. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Android mobile device that's preventing the syncing procedure to be completed.

 

Then, you can move forward and try the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

 

Let me know if further assistance is needed and if you have any additional questions.

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