Charge 2 not syncing

[Jessmann]

My fit bit app updated yesterday noe it won't sync to my galaxy 7 it is not a problem with my Bluetooth on my phone it is a problem with the app

[SteveH · Accepted solution]

Syncing problems can happen for a number of reasons. I would try restarting your phone and then restarting your fitbit using this procedure:

1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port.
3. Make sure the button on your tracker is aligned with the button opening on the charging cable. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display. Your Charge 2 will begin charging.
4. Press and hold the button on your tracker for four seconds. When you see the Fitbit logo and the tracker vibrates, this means the tracker has restarted.
5. Unplug your tracker from the charging cable.

Give this a few tries as it doesn't always work. If it still won't sync after that then there are some more ideas to try in this help file: https://help.fitbit.com/articles/en_US/Help_article/1866/

[Faye242]

Hi Steve. I have done this. I have uninstalled the app many times. I have restarted the phone. I have double.checked the version number on the fitbit and the app match. I habe switched blue tooth on and off etc. I am getting really disheartened.

[SteveH]

If you have restarted the fitbit several times and gone through that troubleshooting guide and it still won't sync then it's perhaps best to contact customer support via contact.fitbit.com