Charge 2 not tracking heart rate

[Zamzung_x]

After 2.5 years suddenly the heartrate stopped tracking on Saturday, June 8, 2018 after midday.

Restarting several times has not solved the problem. The green lightsensors are visible but not blinking. My device is washed/dried on a daily basis after working out.

My heartrate is crucial for me monitoring the intensive activities.

Thanks for a solution.c

Moderator edit: Format

[LanuzaFitbit]

Hello @Zamzung_x.

Thanks for bringing this up and sharing that the Fitbit is washed regularly.

In this case I'd like to ask you some question to better understand what is going on:

• Are you getting the HR information shown on the Charge 2?
• Do you see HR data for the day on your account?

In the meantime I'd like to recommend that you try changing the HR settings on your account to off and then turn them back on. To do please follow these steps:

1. From the Fitbit app dashboard, tap or click the account icon and then your device image.
2. Tap or click Heart Rate and turn it to Off.
3. Sync your tracker.
4. Then change it to Auto or On.
5. Sync your Fitbit once again.

That will help so that the Fitbit begins tracking HR data correctly once again.

Keep me posted on how it goes or if you have any other questions.