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Charge 2 sleep and heart not syncing propperly

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‎03-07-2018 02:23

‎03-07-2018 02:23

Since this morning there is no hearth rate graph nor resting hearth rate given. Also sleep from last night does not update at all. Hearht rate does show if i swipe from yesterdays graph but the is no data graph for today.

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‎03-07-2018 10:27

‎03-07-2018 10:27

To clarify; No sleep is recorded at all. None of the sugested solutions in the forum work. Fitbit please provide sollution.

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‎03-07-2018 10:35

In response to Rianne2018

‎03-07-2018 10:35

Are you sure it has synced today?  To check, on phone dashboard click the account icon near top right, then next to your device it says time it was last synced.

If it has not synced, then it is a sync problem and your heart rate and sleep data are probably still in your device waiting to get to the fitbit database.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎03-07-2018 10:42

In response to JohnnyRow

‎03-07-2018 10:42

Both on my phone and my tablet it has synced. I do now have a graph fot hearth rate but sleep for last night has no data at all.


Sent from Samsung tablet.
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