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Charge 2 stopped syncing with Droid Turbo 2 days ago

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‎12-14-2017 15:51

‎12-14-2017 15:51

My Charge does not seem to be syncing with the app for the last two days. No steps, no sleep, nothing. I have repeatedly tried syncing and logged out and logged in again. Any ideas?

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3 REPLIES 3

‎12-16-2017 07:26

‎12-16-2017 07:26

Hello @Diamond2019, good to see you around the Fitbit Community, welcome aboard!

 

I'm wondering if you have installed the new version of the Fitbit? A few days ago was released a new version so my first recommendation would be to review if there is not a pending update on your Google Play store. For more details please review the following post: Android app version 2.63 is now available - 12/12.

 

If the syncing issues continues, please try the steps from the following post: Having trouble syncing? (here's how to fix this).

 

Hope this helps. Keep me posted how it goes!

Roberto | Community Moderator

"Great things are done by a series of small things brought together.” What's Cooking?

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‎12-16-2017 08:25

In response to RobertoME

‎12-16-2017 08:25

Thanks for your reply. I checked and tried everything you mentioned. It
still hasn't synced since the update went through on Dec. 12. Not sure what
to do at this point.
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‎12-25-2017 22:13 - edited ‎12-25-2017 23:02

In response to Diamond2019

‎12-25-2017 22:13 - edited ‎12-25-2017 23:02

Just got it for Christmas.

Same here. I even went to the little power icon next to the watch and THERE you'll find notification settings. I've turned on/off my phone. Reset Bluetooth, went back to basic messenger.

Watch is going back....

Don't know what I did. I'm plain tired but finally got it to work after 2 hours of hitting button after button. Walked away from my phone ready to put it back in it's case and I got a notification. 

Not happy as a first experience but am glad it's working now. 

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