Charge 2 will not be found by my Android samsung 8+

[Tconsunji]

They even sent me a second replacement and that one cannot be set up either. I've done everything I have been told to do. Restarted phone and device,checked for updates, cleared caches and data, moved other devices, etc. I am so frustrated, I am ready to give up.  Is there anywhere I can go where they can do it for me?.  Can anyone help?

Moderator edit: Subject for clarity.

[GraceGFitbit · Accepted solution]

Nice to see that you're digging into the Forums @Tconsunji, let me give you a warm Welcome to our Community. Sorry for the delayed response. 

Thanks for participating in the Fitbit Forums and for sharing your experience. Can you confirm if is the Fitbit team who replaced your Charge 2?

To continue, if you haven't already done so I would like to suggest you the following:

• Make sure the latest version of the Fitbit app is installed on your Samsung 8+.
• The software on your mobile device is up to date. To check, tap Settings > General > Software Update.
• Make sure there are no other Bluetooth devices around as they might interfere with the setup process. 

If your device still won't sync, try these:

1. Force quit the Fitbit app. 
2. Go to Settings > Bluetooth and turn Bluetooth off and back on.
3. Restart your phone.
4. Open the Fitbit app.
5. If your Fitbit device didn't setup, restart it.
6. If your Fitbit device won't sync after the restart, log in to your Fitbit account on a different compatible phone, tablet, or computer and try to sync.

I hope this can be helpful, give it a try and keep me posted. Have a nice weekend!