help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 2 will not sync

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-03-2018 05:05 - last edited on ‎07-04-2018 08:17 by Moderator Alum

‎07-03-2018 05:05 - last edited on ‎07-04-2018 08:17 by Moderator Alum

My Charge 2 will not sync to my S9.

 

 

Moderator edit: subject

Best Answer
4 REPLIES 4

‎07-04-2018 08:19

‎07-04-2018 08:19

It's great to see new faces @Anbru, welcome!

 

Keep in mind that in order to have a successful connection between your tracker and phone, it needs to be compatible. Have you checked if your phone is compatible? If you haven't, check the list here.

 

When a phone isn't compatible, it doesn't mean that it won't work with your tracker but you might experience some connectivity issues. You can always try the instructions provide in the help article Why won't my Fitbit device sync? but I don't guarantee it will work 100%.

 

Catch you later. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer
0 Votes

‎07-04-2018 09:56

In response to AlejandraFitbit

‎07-04-2018 09:56

Does this mean that those of us with newer Samsung phones are flat out of luck, or is a software upgrade in the works?

Best Answer

‎07-04-2018 10:27

In response to Storylady

‎07-04-2018 10:27

I got mine to sync. You need put your Fitbit on charge. Once on charge push in the button for 4 seconds and one the fitbit icon appears take off charge and then it syncs. 


Sent from my Verizon, Samsung Galaxy smartphone
Best Answer

‎07-04-2018 13:48

In response to Anbru

‎07-04-2018 13:48

Thanks!

Get Outlook for Android
Best Answer