11-24-2018
01:33
- last edited on
11-25-2018
07:16
by
LanuzaFitbit
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11-24-2018
01:33
- last edited on
11-25-2018
07:16
by
LanuzaFitbit
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My charge won't sync with my G4, any ideas?
Moderator edit: Clarified subject

11-25-2018 07:17
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11-25-2018 07:17
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Welcome to the Forums @Neildeeps.
This might be happening because the Moto G4 is not part of the supported devices list. This means that the app has not been fully optimized to work with that phone.
As long as it fulfills the minimum requirements, Android 4.4 and Bluetooth 4.0, there is a possibility that it can work but we cannot guarantee it. Some users of unsupported devices have mentioned that following these steps helps with the syncing.
If none of the above works, you could try to use a computer or another mobile device to try and sync your Fitbit to your account. Click here to get instructions on how to sync with other devices.
Let me know if you have any further questions.

