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Charge 2 won't pair to Galaxy A8

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‎11-27-2019 15:09 - last edited on ‎11-28-2019 11:22 by Fitbit Moderator

‎11-27-2019 15:09 - last edited on ‎11-28-2019 11:22 by Fitbit Moderator

This is very frustrating. After the latest fitbit update, my Charge 2 is no longer pairing with my Samsung Galaxy A8. The app on my phone finds the tracker, then asks for the 4-digit code, but when I input the code, the app fails to pair with the tracker. I have tried everything to troubleshoot this problem only to come to the conclusion that I WILL NEVER BUY ANOTHER FITBIT PRODUCT AGAIN. 

 

Moderator edit: updated subject for clarity

Best Answer
3 REPLIES 3

‎11-28-2019 11:38

‎11-28-2019 11:38

Hi there @Supergnagno. I  am sorry to hear that you are going through this situation. I appreciate your feedback for the Fitbit trackers. I appreciate you've taken the time to troubleshoot your Charge 2 prior to contacting us. 

 

Please note that our main purpose is to avoid negative experiences to our customers, we're always willing to help and provide troubleshooting steps. Then, if the tracker is deemed defective we review eligibility using the one year warranty option.

 

If you've not done so, I'd suggest to try the following:

 

1. Remove the Charge 2 from the phone's Bluetooth settings.

2. Turn off other Bluetooth connections when not in use.

3. Plug it into the charging cable and open the Fitbit app.

4. Setup your Charge 2 as a replacement.

 

Give this a go and let me know the outcome. 

Maria | Community Moderator, Fitbit


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‎11-29-2019 09:28

In response to MarreFitbit

‎11-29-2019 09:28

Hi,

 

I have tried everything, including what you are suggesting, but the outcome is always the same: my phone finds the tracker but cannot pair. Unfortunately, the warranty expired last year so I am stuck with a product that  is not working. I am very disappointed and will definitely not buy from you again.

 

Regards, 

Stefano

 

Best Answer

‎11-29-2019 11:18

In response to Supergnagno

‎11-29-2019 11:18

Hi there @Supergnagno, welcome to the Community Forums. I really appreciate your efforts while troubleshooting your Charge 3 with me. 

 

I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you soon! 

 

Let me know if there's anything else I may do to help you. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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