Charge 2 won't sync to the app.

[Ceazar]

Can not connect my charge 2 to the app 

Moderator edit: Clarified subject and Format.

[LanuzaFitbit]

A very warm welcome to the Community @Ceazar.

That can be very frustrating.

If you are trying to do the initial setup on your Charge 2, please try the steps on this help article. They should definitely help you to sync.

If you have already set up your tracker but it won't sync, then please go through this other help article. 

Finally, please make sure that you  are using a supported device. Unsupported device can have issues running the app and we cannot guarantee that the software will work correctly. 

Please let me know if you have any further questions.

[SunsetRunner]

I'm having the same problem after trying to sync with MFP. Can you link directly to the troubleshooting? The article just led to random links sort of related to the problem.

[LanuzaFitbit]

Hello @SunsetRunner.

I'm not sure I fully understand what you mean.

Are you referring to your account not syncing with MFP or your Fitbit itself not working with MFP?

Look forward to your reply so that I can provide the proper Troubleshooting.

[alejandrina]

i've got a fitbit charge 2 HR and it has become so laggy to sync within the past month....every time i try to sync it takes forever and when it does it's not correct and my fitbit has the wrong time like 6 hours ahead always 😕

I've let the fitbit drain battery in hopes that when it is completely off and i go to charge it that it will reset but it does not...can someone help me out in this situation....

i think we pay a fair amount of money for this product for it to just take a crap like it does 😕

[LanuzaFitbit]

A very warm welcome to the Community @alejandrina.

That absolutely sounds very bothersome.

I'd like for you to please follow the steps on this help article. All of those instructions should help your Charge 2 sync correctly once again.

Let me know if you have any further questions.