help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 2 won't sync with Samsung Galaxy A40

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-02-2019 05:03 - last edited on ‎11-03-2019 13:28 by Fitbit Moderator

‎11-02-2019 05:03 - last edited on ‎11-03-2019 13:28 by Fitbit Moderator

My Charge 2 won't sync with my Samsung Galaxy A40 since the app has updated. I have tried everything they suggested, turning both off etc, uninstalling and then reinstalling and so on. When I contacted Fitbit for the third time, they told me they did not support the Galaxy A40. It's a new phone that I bought in June and is very up to date. Fitbit is a joke. Obviously they were too busy with their sell out to deal with problems. I hope Google will be on the case. Friends of mine have bought cheap versions and have had no problems for years I know what to buy next and it Won't be a fitbit.

 

Moderator edit: updated subject for clarity

Best Answer
1 REPLY 1

‎11-03-2019 14:02

‎11-03-2019 14:02

Hi @Wwalian. Welcome to the Community.

 

Thanks for letting me know about your Charge 2 and the steps that you've tried. As with any other app, Fitbit optimized the Fitbit app so it can work on phones and tablets based on the requirements of each model and OS, and future Fitbit app versions also adapt to any change implemented in the OS. Your phone might have fulfilled the minimum requirements (Android 7.0 or higher and Bluetooth 4.0) and this should be the reason why your Charge 2 was syncing before. While it may continue doing so, there isn't a guarantee since your phone isn't yet in the official list. The best suggestion is to try with a supported device so we can determine if the compatibility of your phone is the main factor of this situation.

 

You can also visit our Feature Suggestions board and check this request  posted by another user so you can add your vote. The more votes an idea receives, the better chance it has of getting the attention of the developers.

 

I'll be around if you have any other question.

Best Answer
0 Votes