help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 2

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-23-2016 14:43

‎12-23-2016 14:43

My mom got a fitbit charge 2 as a gift, and we cannot get passed the fitbit permissions page. I've told the phone to accept, but then it says i need to go to the sync overlay setting and the fitbit options are grayed out. How do i get her phone to accept the fitbit permissions?? She has a Galaxy Note 4. 

Best Answer
0 Votes
1 REPLY 1

‎12-26-2016 10:23

‎12-26-2016 10:23

Hi there @soosy-dance, welcome aboard to our Fitbit Community. I wonder if you have installed the Fitbit app to pair your mother's tracker?

 

Note the Charge 2 wont sync as any other bluetooth device and is require to have the app and create a Fitbit account in order to sync. The tracker does not need any type of permission form the phone in order to work, so lets start from the beginning and this video may provide you more information to set up the Charge 2.

 

Keep me posted if you need more help. I'll be around.

Roberto | Community Moderator

"Great things are done by a series of small things brought together.” What's Cooking?

Fitbit: How To Set Up A Tracker On A Mobile Device
Fitbit: How To Set Up A Tracker On A Mobile Device
youtu.be/eNbozxFz3oA
Follow these easy instructions to learn how you can set up your Fitbit tracker using a smartphone. See more at www.fitbit.com/how-to
Best Answer
0 Votes