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Charge 3 Heart monitor records low

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‎02-12-2019 19:14 - last edited on ‎02-13-2019 09:46 by Fitbit Moderator

‎02-12-2019 19:14 - last edited on ‎02-13-2019 09:46 by Fitbit Moderator

I have been monitoring my heart rate with my Charge 3 on my stationary bike trainer.  It usually works fine, but won't go over 90 after 30 mintes!  Something is wrong?  Can anyone help?!

 

 

Moderator edit: updated subject for clarity

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‎02-13-2019 11:11

‎02-13-2019 11:11

@BabhSeaGull Welcome! It's great to see you around! Sorry to hear that your Charge 3 isn't properly detecting your heart rate while exercising. This could happen due to excess sweat. I suggest you clean the back of your device with cotton and rubbing alcohol and restart it. Also check these tips to improve the heart rate reading on your device. While exercising you could try using a sport wristband to remove excess sweat from the wrist area.

 

Let me know how it goes!

Alvaro | Community Moderator

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