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Charge 3 Sync issues

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‎02-11-2019 08:16 - last edited on ‎02-12-2019 06:29 by Fitbit Moderator

‎02-11-2019 08:16 - last edited on ‎02-12-2019 06:29 by Fitbit Moderator

Charge 3 working fine until Friday morning.  My tracker is still tracking and has a full charge.  However it will not sync.  Have tried resetting my charge.  Even tried uninstalling the app and reinstalled it.  It keeps saying Bluetooth issues and cannot link.  Even trying to change my clock face, the app says error connecting to charge 3.  How do I fix this?

 

 

Moderator edit: Clarified subject

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‎02-12-2019 06:28

‎02-12-2019 06:28

Welcome to the Forums @TLB13.

 

Thanks for sharing the steps you have tried to get it to work.

 

In this case I'd recommend that you try to follow the steps listed in this help article. While you might have already tried some of the steps listed in there, please go through all of them in the order that they show up.

 

Let me know if you have any further questions.

Lanuza | Community Moderator

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