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Charge 3 Won't Re-Pair with Samsung S7 Edge

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‎02-18-2019 07:56

‎02-18-2019 07:56

I've had my Charge 3 for about a month and it's worked fine.  It's recently stopped syncing so I went turned off and on my bluetooth but that didn't work.  I went through the exercise of restarting the Charge but did not work.  I then completely rebooted it and that still did not work.  I have since, unpaired it, uninstalled and reinstalled the fitibt app and now I can't get it to pair again.  This is ridiculously frustrating.  

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5 REPLIES 5

‎02-19-2019 06:26

‎02-19-2019 06:26

Hello @KLCrooke.

 

Let me help you figure out what is going on.

 

Please try to follow the steps listed in this help article:

  1. On the phone: after seeing the Not Working screen, select "Try Again"
  2. On Charge 3: open Settings > About > tap "Reboot Device"
  3. Wait for "Found your tracker" screen on phone 
  4. Enter the 4-digit code and complete the pairing sequence

Let me know if you have any further questions.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
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‎02-26-2019 06:08

In response to LanuzaFitbit

‎02-26-2019 06:08

Hi Lanuza,  thanks for reaching.  I actually chatting with Fitbit and resolved the issue.  Apparently, there were too many devices paired with my Android.  I actually had to delete all of the devices and then was able to find my tracker and go through the steps that you provided below.  Thanks again.  

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‎02-28-2019 07:11

In response to KLCrooke

‎02-28-2019 07:11

Hello @KLCrooke.

 

Thanks for that update! Glad to read that our team did help you out to get your Fitbit to pair correctly.

 

If you have the time, maybe you could visit one of our Discussion boards. Lots of different topics to talk about with other users so maybe one will pique your interest.

 

Let me know if you have any further questions.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
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‎11-20-2019 04:18

In response to LanuzaFitbit

‎11-20-2019 04:18

I have S7 and it won't pair with Charge 3. I've had watch since July! Tried turning Bluetooth off/on and rebooting watch. Bluetooth finds charge 3 but wo t pair. I've tried rebooting but no pin

showing on watch

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‎11-20-2019 05:15

In response to Newgirl24

‎11-20-2019 05:15

I have the same problem. Connections is lost again and again. Sometimes Charge 3 shows up on my phone's Bluetooth list, but it is unable to pair. It sucks.
 
The Android app's problem with VPN connections is also frustrating.
 
My next watch will not be a fitbit.
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