Charge 3 has not synced since Jan. 12 2019

[dantye]

Restarted blutooth on phone, rebooted Fitbit, turned off bluetooth on other devices, rebooted Charge 3, then phone lost connection with Charge 3.
Then I tried to connect it as a NEW Charge 3, but while it provided new connect codes, none of them worked to connect the phone. 
While the watch still works, I will continue to use it to count steps, but customer service, info and firmware update quality provided to users seems so poor, this will likely be my last Fitbit.

Moderator edit: Clarified subject

[LanuzaFitbit]

Hello @dantye.

Thanks for sharing all of the steps that you have tried to get your Fitbit to work again.

The first thing I'd recommend is that you try to follow the steps listed in this help article. While you might have tried some of the steps listed in that article, please try going through all of them in the order that shows in there.

Let me know if you have any further questions.

[dantye]

Thanks!  Got some good help from a rep. by phone.  Cleared user data under settings on the Fitbit under settings.  That did it!  Feel better about the Co. now.

[LanuzaFitbit · Accepted solution]

Hello @dantye

I apologize for the delay in my response. 

Glad to read that you have received assistance via the phone and that now everything seems to be working correctly.

If you have the time, maybe you could visit one of our Discussion boards. Lots of different topics to talk about with other users.

Let me know if you have any further questions.

[Cal.Kid]

Hi I'm  having trouble syncing fitbit with my note5.I read you called a Rep. Would it be possible for me to get reps. phone number?Thank you. Randy K.

[Pbaillie]

I find it interesting that I have so much trouble with my Charge 3 syncing. My phone sees it, but probably half the time, won't sync. BUT, I get messages on my phone about either almost as a daily step goal or weekly exercise goal