Charge 3 not connecting to Samsung phone

[Khalid79]

My charge 3 device was aligned to my Huawei phone with the Fitbit app. I've changed phones now and removed the device from the app in Huawei phone. Installed the fitbit app in my new Samsung phone and now the app won't detect the device.  Logged in through my account in the fitbit app. Would appreciate help

[Odyssey13]

Which phone do you have and is it on the list of compatible devices? click to see

[Khalid79]

Its samsung a30s  a10 is on the list not a30. It was working fine with my Huawei and even that is not on the list ... what should I do

[Odyssey13]

Here is something from a moderator who posted about phones and compatibility:

"Please note that your phone or tablet is not on our list of compatible devices. We confirmed that the devices on this list are fully compatible with all features of Fitbit devices and the Fitbit app. While a phone or tablet may not be verified as fully compatible, the Fitbit app may still work with your device. 

We routinely test new devices to ensure full compatibility with Fitbit devices and the Fitbit app, and are constantly working to confirm compatibility with new phone models. Be sure to verify that your phone or tablet meets the minimum operating system requirements.

If your phone supports Bluetooth 4.0, we provide assistance and troubleshooting steps. Because your phone or tablet is not fully compatible with Fitbit devices, we can't guarantee syncing and other Fitbit features. "

I have a Samsung S4 and while it doesn't work entirely, it does function a bit. I use a S8 daily and the S4 is my back up phone.

[Rich_Laue]

@Khalid79 do you still have your old phone around? Would it be possible to coo next the tracker to your Fitbit account through the old phine?

First mistake was removing the tracker from your Fitbit account, this gap opened when the tracker was removed from your Fitbit app. 

Changing phones only requires the user to maybe remove the tracker from the phones Bluetooth. 

Load the Fitbit app onto the new phone and log into your Fitbit account. Approve any permissions and your setup.