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Charge 3 not receiving notifications

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‎03-15-2019 23:56 - last edited on ‎03-17-2019 09:10 by Fitbit Moderator

‎03-15-2019 23:56 - last edited on ‎03-17-2019 09:10 by Fitbit Moderator

Brand new fitbit charge 3 not receiving texts or phonecall notifications on my Samsung galaxy J2 pro 

And it's not reading 24 hours clock

 

 

Moderator edit: Clarified subject

 

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‎03-17-2019 09:01

‎03-17-2019 09:01

Hello @Lisaminx.

 

Thanks for sharing those details on the matter.

 

In regards to the notifications, it is possible that it is happening because the J2 Pro is not part of the supported devices list. This means that the app has not been fully optimized to work with that phone.

 

As long as it fulfills the minimum requirements, Android 4.4 and Bluetooth 4.0, there is a possibility that it can work but we cannot guarantee it. Some users of unsupported devices have mentioned that following these steps helps with the notifications.

 

In regards to the 24-hour clock. Could you provide a more in-depth explanation? What do you mean when you say that it is not reading it? Does it not show in that format?

 

Let me know if you have any further questions.

Lanuza | Community Moderator

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