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Charge 3 not tracking correctly

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‎04-30-2019 17:53 - last edited on ‎05-02-2019 10:12 by Fitbit Moderator

‎04-30-2019 17:53 - last edited on ‎05-02-2019 10:12 by Fitbit Moderator

After it did an update, it only tracks my steps. It always says I am in resting mode. I have turned it off and on.  I have turned off and on my bluBlueto. I have uninstalled the app and installed it again. Nothing seems to be helping. It was working perfectly fine before that "update". 

 

 

Moderator edit: Clarified subject

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‎05-02-2019 10:15 - edited ‎05-05-2019 09:20

‎05-02-2019 10:15 - edited ‎05-05-2019 09:20

Hello @Dannella.

 

I'd like to take a closer look at what is going on and thank you for trying the steps that you did to try getting it to work.

 

Could you share some screenshots of what you are seeing? That way I can better understand what is going on and what is the best way to move forward.

 

Let me know if there are any further questions.

Lanuza | Community Moderator

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