Charge 3 refuses to pair with Samsung Galaxy s7

[vickiliz]

I'm beyond frustrated at this point. I have repeatedly tried all of the troubleshooting steps I can find, and now my phone cannot connect to my C3 at all. It can find it, but cannot connect.

Any other ideas?

[SteveH]

I don't know what you have tried so far but the usual things to try when you get syncing issues are:

• restart phone
• restart fitbit using this procedure: https://help.fitbit.com/articles/en_US/Help_article/1186/
• restart fitbit a few more times (it doesn't always work)
• "forget" the fitbit in the phone's bluetooth settings
• go through fitbit's troubleshooting guide at: https://help.fitbit.com/articles/en_US/Help_article/1866/
• if none of that works then contact customer support: contact.fitbit.com

[prv]

There apparently are still plenty of issues with fitbit and the galaxy 7s and none of the links on this post and most of the other posts will work.

Not a grand first experience with FitBit as a company.  If I have to send the device back, you can bet I will not be replacing it with the same brand.  The fitbit will not pair with my galaxy S7.  I've done all the recommended, restarting, upgrading, and everything else I can think of.  Since there is only one button on the stupid device and no way that I can tell to trouble shoot it, what is left to do other than send it back?  I'm open to options, but admit I am fairly impatience and frustrated at this point as apparently many others have been on the forum regarding this issue.