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Charge 3 showing "--" as resting HR

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‎05-11-2019 17:07 - last edited on ‎05-12-2019 07:20 by Moderator Alum

‎05-11-2019 17:07 - last edited on ‎05-12-2019 07:20 by Moderator Alum

Today, my Charge 3 stopped showing the resting heart rate on the app. It only shows "--" where the resting rate should be. It also won't show the graph from today. Has anyone else have these problems?

 

 

Moderator edit: subject for clarity

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‎05-12-2019 07:23

‎05-12-2019 07:23

A warm welcome to the Community @Pril85.

 

I just wanted to let you know that I have moved your post from the Charge 3 board to the Android app board, since I think that here you will be able to see more related topics about the Fitbit app.

 

Now, about the issue you are experiencing. Have you checked if your Charge 3 is syncing properly? If this issue is directly with syncing, I recommend taking a look at the help article: Why won't my Fitbit device sync? and follow the instructions provided there.

 

Let me know the outcome. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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