11-21-2019
21:05
- last edited on
11-24-2019
14:21
by
LizzyFitbit
11-21-2019
21:05
- last edited on
11-24-2019
14:21
by
LizzyFitbit
I can't seem to get my charge 3 connected with my Huawei, its always a struggle and takes so long. And I can't always receive notifications, I have to literally keep the app open to get notifications, well even that only works sometimes.
Very disappointed.
Moderator edit: updated subject for clarity
11-24-2019 14:44
11-24-2019 14:44
Hi @W99. Welcome to the Forums. I'm sorry for the delayed response.
Thanks for letting me know about the syncing and notifications issues that you've had. Before anything else, let me explain that to receive notifications it's required to have the Fitbit app running on the background as this will ensure the connection between your Charge 3 and your phone. Now, since you mentioned that it's not always syncing or getting notifications despite having the app open, I'd recommend to try the following steps:
If the issue persists, please provide me with your phone's model and Android version. This will help me to further investigate.
Keep me posted.