Charge 3 will not pair to Samsung Galaxy S8

[parkat]

I am trying to set up my new Charge 3. I have been at this for maybe 2 hours now. 

When the fitbit app is about the pair with the Charge 3 it says that it has found the tracker but then does not connect to the device. 

I have followed the troubleshooting instructions on the website with no luck. Restarted multiple devices, apps, and connections. No luck. 

Please help. This ever so simple task is becoming extremely frustrating. 

[Deriek53]

My first Fitbit is the only one I didn't have problems with. Charge 3 and
Versa 2 will not stay paired and the band on the Versa 2 causes rashes no
matter if the band is wet or dry but it's a fitness watch and should be
sweat proof.

[andrewjasper]

I couldn't get the first one one to sync. I gave up. There was only so much I could take! I thought it was my phone. I spent hours and hours trying every combination to get it to pair using the fitbit app.

I took it back and got a replacement. Bingo the second sync'd first time - no worries.

I presume the first one was a faulty unit; the battery was also draining very quickly.

Thank you for replying.

Andrew