Charge 3 won't connect to phone

[Kittie3430]

I had my deviced paired to my phone then it stopped syncing all the time. I have unpaired everything, deleted android app and added it back several times. Restarted charge 3 many times and shut off and on Bluetooth and phone many times.

The app will now find my device send the code I enter it then it just keeps saying connecting but never connects. My phones Bluetooth does not find the device anymore. 

Thanks for any suggestions

Moderator edit: Clarified subject

[LanuzaFitbit]

Welcome to the Forums @Kittie3430.

Thanks for sharing all of the steps that you have tried to get your Charge 3 to pair.

In this case I'd recommend that you try to follow these steps:

1. On the phone: after seeing the Not Working screen, select "Try Again"
2. On Charge 3: open Settings > About > tap "Reboot Device"
3. Wait for "Found your tracker" screen on phone 
4. Enter the 4-digit code and complete the pairing sequence.

In addition I'd like to ask what phone is it that you are using. 

Look forward to your reply.

[Kittie3430]

Strangely it just started working again. It had everything back to how it previously was after I left it for over a day having given up on it. Not sure what fixed it. I have an LG Q6. 

[LanuzaFitbit]

Hello @Kittie3430.

I apologize for the delay in my response. Thanks for letting me know that started working on its own.

Glad to read that it seems to be syncing and working properly. Hopefully it has continued to work properly since then. 

If you have the time maybe you could visit one of our Discussion boards. Lots of different topics to talk about with other users in there.

Let me know if you have any further questions.