Charge 3 won't sync with my Android phone

[Ladydorad]

I'm having trouble synicing and also connecting to network as it says on the syncing area any one else having this problem?

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Ladydorad. Thanks for stopping by in the Community Forums. 

May I know the model of your mobile phone? Please make sure it meets the requirements listed here.

Despite meeting the above requirements, the following devices often exhibit compatibility issues that cause our products and services to not operate properly:

• Huawei P8 Lite
• Huawei P9 Lite 
• Xiaomi Mi 6 
• Huawei P20 Lite 
• See these additional instructions for help resolving any issues using the Fitbit app on this device.

If your phone is not on the list above and meets the requirements to operate properly with the Fitbit app, please try what @Guy_ has suggested you or you can also try the following:

1. Remove the Charge 3 from your phone's Bluetooth settings and in the Fitbit app.

2. Restart your Charge 3.

3. Turn off other Bluetooth connections when not in use.

4. Plug it into the charging cable and open the Fitbit app.

5. Set up your Charge 3.

Hope that helps. 

[Ladydorad · Accepted solution]

My phone is a Samsung galaxy S7 edge. I've been trying to sync since Thurs. Fitbit app keeps trying to sync but has not. It showing the red exclamation mark. What does that means?