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Charge 3 won't sync

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‎03-03-2019 09:04

‎03-03-2019 09:04

I have had my charge 3 since November and I have tried to connect it to 3 phones with varying results. Sometimes it would sync with my old Samsung S7 edge, but not all the time. I replaced that with an iPhone 5 and it synced maybe half the time. Now I have a LG V40 thinq and it won't sync again. I was really hoping it was the phone, but I'm afraid not.

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‎03-04-2019 06:23

‎03-04-2019 06:23

Welcome to the Forums @SunsetRunner.

 

Thanks for sharing all of the different devices that you have tried to sync with.

 

At this time it could be happening because the LG V40 is not part of the supported devices list. This means that the app has not been fully optimized to work with that phone.

 

As long as it fulfills the minimum requirements, Android 4.4 and Bluetooth 4.0, there is a possibility that it can work but we cannot guarantee it. Some users of unsupported devices have mentioned that following these steps helps with the syncing.

 

Do you still have access to one of the other phones you mentioned?

 

Let me know if you have any further questions.

Lanuza | Community Moderator

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