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Charge 3 won’t sync

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‎03-04-2019 20:53 - last edited on ‎03-05-2019 07:37 by Fitbit Moderator

‎03-04-2019 20:53 - last edited on ‎03-05-2019 07:37 by Fitbit Moderator

My charge 3 won’t sync. It says it needs a firmware update, but when I try to do that, it tells me I need an application update.  The application is updated.  I even uninstalled the application and reinstalled it.  Same results.  

 

 

Moderator edit: Clarified subject

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‎03-05-2019 07:42

‎03-05-2019 07:42

Welcome to the Forums @SunsetRunner.

 

Thanks for bringing this up and letting us know of what steps that you have tried to get it to work.

 

I'd like to recommend that you try to follow the steps listed in this help article that should help in getting it all to work again. In addition to that, please let me know what phone is it that you are using to sync your Charge 3.

 

Let me know if you have any further questions.

Lanuza | Community Moderator

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