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Charge 3 won't sync

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‎03-09-2019 15:36

‎03-09-2019 15:36

I have had my charge 3 since February 1st and just this morning it stopped syncing. I have tried restarting phone, restarting charge 3, tightening of bluetooth and turning it back on, clearing cache, uninstalling and reinstalling app. I don't want to factory reset and lose everything. Please help!!

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‎03-09-2019 21:15

‎03-09-2019 21:15

I am having the same issue.  

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‎03-10-2019 20:20 - edited ‎03-10-2019 20:21

In response to Slanktree

‎03-10-2019 20:20 - edited ‎03-10-2019 20:21

I finally got through to customer support and after running all the same troubleshooting steps I had already tried they decided the fitbit was faulty. Fortunately mine was still under warranty so they will replace it. 

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