Charge 4 not syncing to Samsung A51 5G

[CaliGirl741]

I purchased a Samsung A51 5G phone thinking that it would be compatible with my Fitbit Charge 4 device.   In researching Fitbit said that Android OS .07 or larger would work.  The A51 has an OS of 10, you would think it would work.  It doesn't.   Help!  

Moderator Edit: Clarified subject

[Odyssey13]

here is something a moderator posted about phones being compatible:

"Please note that your phone or tablet is not on our list of compatible devices. We confirmed that the devices on this list are fully compatible with all features of Fitbit devices and the Fitbit app. While a phone or tablet may not be verified as fully compatible, the Fitbit app may still work with your device. 

We routinely test new devices to ensure full compatibility with Fitbit devices and the Fitbit app, and are constantly working to confirm compatibility with new phone models. Be sure to verify that your phone or tablet meets the minimum operating system requirements.

If your phone supports Bluetooth 4.0, we provide assistance and troubleshooting steps. Because your phone or tablet is not fully compatible with Fitbit devices, we can't guarantee syncing and other Fitbit features. "

[SilviaFitbit]

@Odyssey13 Thanks for your input. 

@CaliGirl741 Hi there. Thanks for the research done prior to posting. 

Just wanted to clarify that the Fitbit app is compatible with most popular phones and tablets. As long as it has a compatible operating system, your Charge 4 should sync to your app, for Android is OS 7.0 or higher. 

If your tracker isn't syncing to your app please follow this syncing troubleshooting. Let me know if you're getting any error message when trying to sync. 

Hope this helps.