Charge 4 not syncing with my Samsung S9

[BadBlake001]

I've had my charge 4 for over a year now and its been working/syncing with my Samsung S9 flawlessly up until about a month ago. Now It will not snyc with my phone at all. It's not even on the list of bluetooth devices any more either. I've tried older versions of fitbit, restarted my phone, reinstalled fitbit several times but to no avail. I see in the forums that a lot of people are having this problem, and I'm wondering....Why isn't Fitbit doing anything about this problem?

Moderator edit: word choice. 

[Guy_]

Hi @BadBlake001 - sometimes it's just a temporary phone issue. Did you make sure that there is no Charge 4 Bluetooth entry on the S9, or any other device you may have used?

Logout of the Fitbit App and restart both phone and watch.

Login to the app and wait, or go to the phone home screen without closing the app. You may get a sync popup, click on it and wait for the prompts.

If this is not working in the Fitbit App, click profile photo and then "+Set up a Device" and replace.

You can always chat via the Fitbit App, click profile photo, Help & Support, Contact Customer Support for more help.

[BadBlake001]

Thanks, I got the sync to work now but not getting app notifications
like I used to. 😞

[Guy_]

@BadBlake001- good, in the Fitbit App, click profile photo, device photo, Notifications and inside, App Notifications and set these up as you need them and ensure that your watch is not in Sleep or Do not disturb mode.