Charge 4 stuck on "To start download the Fitbit app" message

[Bnzornes16]

I have the moto g 5g 2022 and cannot get my Fitbit charge 4 to link up to my phone. The charge 4 keeps saying download or update app. App is up to date according to Google play . What can I do?

Moderator Edit: Clarified subject

[Guy_]

Hi @Bnzornes16 - login to the Fitbit App, click profile photo, top left, and then "+ Set up a Device", this will add the Bluetooth connection and set it up for use in the app.

[MarreFitbit · Accepted solution]

Hi there, @Bnzornes16. Welcome to the Community Forums and sharing the details about the issue with your Charge 4.

As @Guy_ has recommended, please try the steps below:

• Check if by any chance your phone's Bluetooth shows the Charge 4 as a connected device. If so, please unpair/remove it.
• Remove the Charge 4 from your Fitbit account and your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Set up your Charge 4 again.
• If there is no connection, restart your Charge 4.

If you can't get started with your Charge 4, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

If you continue having syncing difficulties after linking your Fitbit device, please see Why won't my Fitbit device sync?

[mattj.terry]

I have done all of this and it still doesn’t work. Trying to add the charge 4 as a new device, I have tried everything listed here and everything listed on all of the other forums and its still stuck on download or update app.