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Charge 5 and compatibility with Samaung A20

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‎10-12-2022 19:21

‎10-12-2022 19:21

I just  purchased a Fitbit Charge 5. I previously had a Charge 3. My phone is a Samsung A20. I am unable to set it up. Is the Charge 5 not compatible with my phone? If so, will I be able to return it?

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‎10-13-2022 09:40

‎10-13-2022 09:40

@TPrentice can you give us some details? 

Any error messages? 

What step in the setup process does the failure occur at? 

Are you following the correct steps? 

Samsung phones seem to be the most compatible. 

 

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