Charge HR band

[Maddensmom1017]

My charge HR band is peeling off.....

[Odyssey13]

Welcome to the forums @Maddensmom1017

contact customer support at this link - click

There is a phone number for the USA, an online chat option and web based email for those out of the area.

[Tomyt]

You're not the only one I've had 5 in all (replaced under warranty) 4 with the same band bubblng fault Fitbit should replace it if under a year old

[Maddensmom1017]

Thanks!!

[SantiR]

@Maddensmom1017 Welcome to the Fitbit Community! Did you contacted customer support as @Odyssey13 suggested? If you are within the 1 year warranty you should get a replacement, just as @Tomyt said.

Let me know how it goes!

[Cookie2]

I'm afraid I'll be saying goodbye to my beloved Fitbit as the band on my 2nd HR also lasted only a few months before bubbling, then peeling, then falling off completely.  CS was great and replaced the 1st one but this is ridiculous for the price and how well I take care of it. I wear the small but I don't believe it's small enough and perhaps that's what caused the peeling. I'm going to try to glue this thing back together and try to get more time out of it for now.  I have purchased fitbit's for my entire family but it might be time to move on to a less expensive or better quality brand. 😞

[Tomyt]

I had a charge for for 2 years and a charge 2 for approx 1 year and had either the watch or band replaced 8-9 times it is a fault with the manufacturer. Did you know there is a 2 year warranty which they do honour. Good luck 


Sent from Samsung Mobile on O2

[Turalac]

I have the same problem. After one year it started to get bubble and now totally come off. Really dissapointed this product has low quality.