05-04-2017 10:35
05-04-2017 10:35
Hello,
My Charge HR which I have been using for 10 months or so, is losing logs of tracked exercises. This happens not all the time but annoyingly it happens too often. I use "track exercise" in the Android app, I can see the gps route map during the whole exercise. But after finishing the exercise in the app, the exercise, for instance "Hike" is logged as a "walk", with a certain amount of steps and time and everything, but without my route map. I really find this extremely annoying. Please fix this.
Thanks
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05-04-2017 11:36
05-04-2017 11:36
@Marjoko, are you using the Pause & Resume option of the Mobile Run feature? This is known problem, which Fitbit is reportedly working on. You may wish to read through this thread on this subject:
05-04-2017 11:36
05-04-2017 11:36
@Marjoko, are you using the Pause & Resume option of the Mobile Run feature? This is known problem, which Fitbit is reportedly working on. You may wish to read through this thread on this subject:
05-04-2017 13:09
05-04-2017 13:09
@USAF-Larry Thanks you for your reply! I've read the topic on this subject. I can't remember if I paused the hike or not, but I might have. I will try to not pause my hikes in the app anymore, I hope this helps until this bug is fixed.
Thanks for your help, it's good to know that it is a known problem. I hope they fix it soon, though.. 🙂