Charge HR is losing exercise logs

[Marjoko]

Hello,

My Charge HR which I have been using for 10 months or so, is losing logs of tracked exercises. This happens not all the time but annoyingly it happens too often. I use "track exercise" in the Android app, I can see the gps route map during the whole exercise. But after finishing the exercise in the app, the exercise, for instance "Hike" is logged as a "walk", with a certain amount of steps and time and everything, but without my route map. I really find this extremely annoying. Please fix this.

Thanks

[USAF-Larry · Accepted solution]

@Marjoko, are you using the Pause & Resume option of the Mobile Run feature?  This is known problem, which Fitbit is reportedly working on.  You may wish to read through this thread on this subject:

https://community.fitbit.com/t5/Android-App/Missing-MobileRun-map-pace-data-Android-2-44/m-p/1957729...

[Marjoko]

@USAF-Larry  Thanks  you for your reply! I've read the topic on this subject. I can't remember if I paused the hike or not, but I might have. I will try to not pause my hikes in the app anymore, I hope this helps until this bug is fixed.

Thanks for your help, it's good to know that it is a known problem. I hope they fix it soon, though.. 🙂