Charge HR not connecting to Samsung Galaxy 4s

[EmilyMLA]

Hi, I'm having problems connecting Charge HR to my Samsung Galaxy 4s. I've read other blog posts in here and have tried all troubleshooting such as: restart Charge HR, restart phone, Uninstall and reinstall app, make sure phone isn't in power save mode, check you have the latest update. Nothing seems to be working. Was looking forward to having my device connected for this weekend. Any other ideas? Seems to be a common issue 😕

[Odyssey13]

Hello and welcome to the forums @EmilyMLA

Try reading this and see if anything in that article helps you - click

I have the same phone and it syncs for me. I'm on Android 5.02 version.

Let us know what happens.

[EmilyMLA]

Thanks for the reply! My fitbit charge is brand new and I haven't synced to device yet. Therefore I can't see what platform version the tracker is. However, my Samsung Galaxy S4 is Android 5.02 version but when I check for updates my phones says there is none.

I've tried everything from the I cannot connect my tracker link.

[EmilyMLA]

Oops, I meant my phone is Android 5.01

[EmilyMLA]

Also wanted to note my fitbit has the wrong time. But would imagine you set up the time zone when you synch device for the first time.

[Odyssey13]

@EmilyMLA have you set up the device to work on your phone?

Do that first and you can see the version number of the firmware for your Fitbit. This isn't an update for the phone, but for the Fitbit.

Check out the article again, it's the first part - click

Time on your device will match what you set up on your cell phone.

Keep in touch.

[EmilyMLA]

I haven't set it up on my phone yet because my phone can't find the device. I'm setting up on my laptop now and even that was super finicky. Took about 5 tries. Maybe after this I'll be able to connect to phone.

[EmilyMLA]

OK, I finally was able to synch to my phone. Some of the steps that helped for me:

1) Adding the device to my laptop. In turn the device finally showed up in my fitbit app on my phone.

2) However, I still could not synch up to app on phone. It gave me the error "tracker not found".

3) I rebooted my phone and then was able to synch 🙂

4) However, when I tried to resynch it wouldn't work

5) I deleted a BUNCH of photos from my phone freeing up memory and now seems to be working with no issues.

It seems that Android phones do not have nearly as much storage as iPhones. A lot of my space is being taken up by "Miscellaneous files" that I don't even know how to get rid of. But happy to report I was finally able to synch with phone.

I think for future reference when people mention issues with Androids memory space should also be incldued as a potential issue.

[EmilyMLA]

And sorry, didn't say thanks for your help!

[Odyssey13]

@EmilyMLA if you have an external sd card in the phone, you can move extra photos and such on there.

Go to your settings to Application Manager. Each app takes space. What I do is delete the cache - it doesn't hurt anything, but wiggles up more free space. Don't delete the data files, since that has your passwords and other pertinent information needed for certain apps.

Glad you got it to synch and thanks for the update.

Keep on stepping!