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Charge HR not syncing with HTC 10

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‎01-23-2017 09:49 - last edited on ‎02-04-2017 03:45 by Moderator Alum

‎01-23-2017 09:49 - last edited on ‎02-04-2017 03:45 by Moderator Alum

my fitbit hr has refused to sync to my HTC 10 since 3pm yesterday. Just keeps giving me a syncing error! Grrrrrr

 

 

Moderator Edit: Updated Subject For Clarity.

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‎01-24-2017 08:39

‎01-24-2017 08:39

 

Did you try restarting your phone?

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‎01-26-2017 15:14 - last edited on ‎02-04-2017 03:38 by Moderator Alum

‎01-26-2017 15:14 - last edited on ‎02-04-2017 03:38 by Moderator Alum

It happensto me all the time I thnk the problem is more about HTC rather than App itself 😞

 

Moderator Edit: Format

 

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‎02-04-2017 03:44

In response to vidgeek888

‎02-04-2017 03:44

Hi @pip132008 I wonder how it goes the syncing problems you mentioned? Did you try the great suggestion from @SunsetRunner?

 

@vidgeek888, you are correct. The HTC 10 is a device that is not listed as compatible device, so it may present this type of issues. Our teams constantly are testing device to make sure all the features of the app and tracker are supported by the mobile device. With Android take more time since the variety of brands is greater. please go to http://www.fitbit.com/devices. If your device isn't listed, you can check the link at a later date to see if device support has been added.

 

Although, it wont hurt to give it a try to these suggestions @pip132008 and @vidgeek888: Having trouble syncing? (here's how to fix this).

 

See you around and let me know if you have additional questions.

Roberto | Community Moderator

"Great things are done by a series of small things brought together.” What's Cooking?

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