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Charge HR will not finish pairing

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‎10-15-2018 11:08 - last edited on ‎10-16-2018 09:02 by Fitbit Moderator

‎10-15-2018 11:08 - last edited on ‎10-16-2018 09:02 by Fitbit Moderator

I have a Galaxy S7 Edge that was previously connected to a fitbit. I have the old fitbit and am trying to connect a different one. It goes through the steps and asks me for the code and i enter it but it will not connect as it just keeps thinking. I have restarted the app and bluetooth numerous times. Please help.

 

 

Moderator edit: Clarified subject

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3 REPLIES 3

‎10-16-2018 09:04

‎10-16-2018 09:04

Welcome to the Forums @Jgolf.

 

Thanks for trying those restarts before posting in here.

 

It could be that your phone has bonded with your previous Fitbit and that's why it won't connect to the Charge HR. My suggestion would be to go into the S7's Bluetooth settings and look for any Fitbit devices that show up in there. Remove all of the devices that show up and then run the setup process once again. 

 

Look forward to your reply. 

Lanuza | Community Moderator

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‎07-03-2021 18:57

In response to LanuzaFitbit

‎07-03-2021 18:57

I don't have any fitbit devices in bluetooth list. Still will not pair with my LG phone

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‎07-05-2021 19:53

In response to Scotths

‎07-05-2021 19:53

It’s good to see you in the community, @Scotths.

 

Thanks for the details shared in your post. I was able to see that you have already contacted our Support team regarding this, please continue working with them. I know they are doing their best to help you. 

 

See you around.

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