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Charge HR will not sync

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‎02-13-2016 18:13

‎02-13-2016 18:13

Help!! My Charge HR will not sync with my Samsung Note. When I try to sync, the App says no battery. My Charge is fully charged. When I went to message friends to see if they are having issues, the list is empty... It was working fine until this morning. Ideas please......!!!!!
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3 REPLIES 3

‎02-13-2016 06:19

‎02-13-2016 06:19

My FITBIT Charge HR hadn't synced with my Android since last night. It was syncing to computer though. All I did was log out of the mobile app, logged back in and it worked!

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‎02-14-2016 03:23

‎02-14-2016 03:23

A warm welcome to the Community @Teach25. I recommend following the Syncing Troubleshoot and If these steps don't work, feel free to contact our Support Team.

 

Let me know how it goes! Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎02-14-2016 07:38

‎02-14-2016 07:38

Mine too so I exchanged it and can't get to sync it at all now.
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