Charge HR won't connect anymore to Samsung Android phone (S4)

[JaneB35]

Hi,

The device was working fine until yesterday afternoon. Then, the app reported for several hours that it couldn't connect to the device.

I tried disabling and enabling bluetooth, or restarting the phone, made no difference.

I removed the device from the app and try to add it again, but it's not detected by the app at all.

I uninstalled and reinstalled the Android app, made no difference.

I reset the device (by pressing the button for 10 seconds while charging), and tried to associate the device again with the app, but made no difference.

At some point, I thought the device might be faulty, so I tried to associate it and connect it to my Android tablet, and it worked fine via the Fitbit app.

Not sure what to do next.

Thanks,
Jane

[SunsetRunner]

Wonderful troubleshooting @JaneB35

If not already done, feel free restarting the phone.

Optionally feel free to check out the Fitbit Article:

https://help.fitbit.com/articles/en_US/Help_article/1866

---

Hope it helps

[AndreaFitbit]

A warm welcome to the Fitbit Community @JaneB35! As our good friend @SunsetRunner mentioned, you did a wonderful troubleshoot. Please try the advise from the Fitbit article and if you're still unable to sync with your Samsung Galaxy S4, please Contact support.

Keep me posted.