Charge HR

[PramodP]

Suddenly my fitbit Charge HR has stopped syncing with my Android phone. It waa working fine but since September 20, it stopped syncing.

[SteveH]

The usual things to try when you get syncing issues are:

• restart phone
• restart fitbit using this procedure: Help article: How do I restart my tracker?
• restart fitbit a few more times (it doesn't always work)
• "forget" the fitbit in the phone's bluetooth settings
• go through fitbit's troubleshooting guide at: Help article: Why won't my Fitbit device sync?

If none of those ideas work for you then it’s probably best to contact customer support via: contact.fitbit.com

Note that fitbits only have enough memory to hold detailed data for up to 7 days between syncs. After that they start holding the data at a daily summary level. So, when you get your fitbit syncing again you may find that your data looks a little strange.