help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge four not recording oxygen

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-11-2022 08:07

‎06-11-2022 08:07

The last 2 days my charge four has not recorded my oxygen levels. Other sleep data is there. I've tried turning my phone on and off. My app is up to date.

Best Answer
0 Votes
1 REPLY 1

‎06-11-2022 13:03

‎06-11-2022 13:03

Hello @Sondra123 

If you move frequently during sleep, the movement can interfere with the light that bounces back to the sensors on your device.

To receive EOV data, note the following:

  • Make sure your Fitbit device is snug and secure before you go to sleep. For more information, see How do I wear my Fitbit device?
  • Make sure your Fitbit device is charged.
  • You must sleep 3 or more hours.

Look here for more information: https://help.fitbit.com/articles/en_US/Help_article/1876.htm

 

If the problem persist you can try restarting your Charge 4. You will not lose any of your data performing a restart. Look here to see how it’s done: https://help.fitbit.com/articles/en_US/Help_article/1186.htm

😃 Hopefully this answers your question and you will start seeing your oxygen levels being displayed again properly. Let me know if this helps

Best Answer