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Charge four not recording oxygen

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‎06-11-2022 08:07

‎06-11-2022 08:07

The last 2 days my charge four has not recorded my oxygen levels. Other sleep data is there. I've tried turning my phone on and off. My app is up to date.

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‎06-11-2022 13:03

‎06-11-2022 13:03

Hello @Sondra123 

If you move frequently during sleep, the movement can interfere with the light that bounces back to the sensors on your device.

To receive EOV data, note the following:

  • Make sure your Fitbit device is snug and secure before you go to sleep. For more information, see How do I wear my Fitbit device?
  • Make sure your Fitbit device is charged.
  • You must sleep 3 or more hours.

Look here for more information: https://help.fitbit.com/articles/en_US/Help_article/1876.htm

 

If the problem persist you can try restarting your Charge 4. You will not lose any of your data performing a restart. Look here to see how it’s done: https://help.fitbit.com/articles/en_US/Help_article/1186.htm

😃 Hopefully this answers your question and you will start seeing your oxygen levels being displayed again properly. Let me know if this helps

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