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Charge stopped syncing

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‎01-19-2016 18:19

‎01-19-2016 18:19

Help! My charge stopped syncing with my Android on Jan 10. I have tried uninstallinG the Fitbit app, Bluetooth off and on, unpaired the tracker to no avail.
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4 REPLIES 4

‎01-19-2016 19:22 - edited ‎01-19-2016 19:22

‎01-19-2016 19:22 - edited ‎01-19-2016 19:22

Where you able to reconnect tje Charge to your account?  

I would try a restart of your tracker. 

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‎01-20-2016 04:08

In response to Rich_Laue

‎01-20-2016 04:08

Welcome to the Community @DaffyLisa! In addition to great advise that @Rich_Laue has provided, you  should also check out these syncing troubleshoots. Make sure that there isn't another bluetooth device that may be creating interference during the process. Setting  up your tracker as a new device may also help you to bring it back to sync as usual.

 

Hope this helps. Let me know the outcome.

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0 Votes

‎01-20-2016 06:28

‎01-20-2016 06:28

I'm having same issue. Placed it on the charger overnight and it still won't synch
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‎01-22-2016 06:03

In response to threeceltichors

‎01-22-2016 06:03

Welcome to the Forums @threeceltichors! If you have tried the troubleshoot provided above and it's still not syncing, I recommend that you reach out to our Support Team. I know that they're always happy to listen to your experience and provide different options for you, if needed!

 

Keep me posted!

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