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Charge2 not syncing on app or website

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‎10-14-2018 08:10

‎10-14-2018 08:10

It seems lots of ppl are having same issues. My charge 2 will not sync for 2 days to my lg. Tried the help section. No change

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Accepted Solutions

‎10-14-2018 14:33

In response to SunsetRunner

‎10-14-2018 14:33

Ok so just resolved issue with Customer Care, i had to unpair from bluetooth and log out of fitbit app on phone, shutdown phone, restart fitbit, turn on phone, re-pair with bluetooth and turn on, and then log back into fitbit app, and it worked!

 

Shoutout to Reziel at Fitbit Support.

View best answer in original post

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5 REPLIES 5

‎10-14-2018 09:01

‎10-14-2018 09:01

Same issue here.  Tried disconnecting the device from the app and reconnecting but although the apps can see the device it refuses to connect.  

Best Answer

‎10-14-2018 13:36

In response to DavidEvans

‎10-14-2018 13:36

I also cannot sync but phone doesn't see my device.  I now have a case number, waiting for help.

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‎10-14-2018 13:44

In response to zsk240

‎10-14-2018 13:44

goodluck, please let us know if you get it resolved.

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0 Votes

‎10-14-2018 14:33

In response to SunsetRunner

‎10-14-2018 14:33

Ok so just resolved issue with Customer Care, i had to unpair from bluetooth and log out of fitbit app on phone, shutdown phone, restart fitbit, turn on phone, re-pair with bluetooth and turn on, and then log back into fitbit app, and it worked!

 

Shoutout to Reziel at Fitbit Support.

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0 Votes

‎10-15-2018 11:52

In response to SunsetRunner

‎10-15-2018 11:52

This issue is resolved as reported via Twitter earlier today. I only had to restart my phone, which I did for no particular reason and the app now syncs properly with my Fitbit and all data I thought was gone over the last few days was there.


Sent from Mail for Windows 10
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