10-14-2018 08:10
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SunsetRunner
10-14-2018 08:10
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It seems lots of ppl are having same issues. My charge 2 will not sync for 2 days to my lg. Tried the help section. No change
Answered! Go to the Best Answer.
Accepted Solutions
10-14-2018 14:33
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SunsetRunner
10-14-2018 14:33
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Ok so just resolved issue with Customer Care, i had to unpair from bluetooth and log out of fitbit app on phone, shutdown phone, restart fitbit, turn on phone, re-pair with bluetooth and turn on, and then log back into fitbit app, and it worked!
Shoutout to Reziel at Fitbit Support.

10-14-2018 09:01
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10-14-2018 09:01
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Same issue here. Tried disconnecting the device from the app and reconnecting but although the apps can see the device it refuses to connect.
10-14-2018 13:36
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10-14-2018 13:36
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I also cannot sync but phone doesn't see my device. I now have a case number, waiting for help.
10-14-2018 13:44
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SunsetRunner
10-14-2018 13:44
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goodluck, please let us know if you get it resolved.

10-14-2018 14:33
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SunsetRunner
10-14-2018 14:33
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Ok so just resolved issue with Customer Care, i had to unpair from bluetooth and log out of fitbit app on phone, shutdown phone, restart fitbit, turn on phone, re-pair with bluetooth and turn on, and then log back into fitbit app, and it worked!
Shoutout to Reziel at Fitbit Support.

10-15-2018 11:52
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10-15-2018 11:52
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Sent from Mail for Windows 10
