Clock doesn't sync with Fitbit Blaze

[arm_phanlob]

After last update l, My fitbit blaze isn't automatically sync the clock after turn on fitbit on the morning (i turn it off at night).The time is continue from last night. I have to sync manually by my phone. Could anyone solve this problem?

Moderator's edit: edited subject for clarity

[AlejandraFitbit]

It's great to see you around @arm_phanlob and weird to hear that your tracker's clock is not working. In this case, I recommend restarting your Blaze and test it. 

Let me know the outcome. 

[arm_phanlob]

I'm tried. it doesn't work. The time is same from the last night. I have to sync from my phone manually. And then the time will be correct.

[arm_phanlob]

Hi. @AlejandraFitbit, I tried. it doesn't work. The time is same from the last night. I have to sync from my phone manually. And then the time will be correct.Why Fitbit don.t have there own clock.

[SunsetRunner]

Mine is doing the same thing as yours. Every morning, and sometimes during the day I must manually since. PLUS, my clock is an hour behind on my watch since my last business trip a few days ago.

[AlejandraFitbit]

Thanks for the information @arm_phanlob and @SunsetRunner it's great to see you here.  At this point if you have already tried the restart procedure, I recommend getting in touch with our support team, since they have the proper tools to see what's wrong with your device. For a faster response you can contact them via phone or chat.

Let me know the outcome. 

[SunsetRunner]

I'm kind of surprised that no one has pointed to the release notes, which are clear on this:

Important to note: A sync is required after a manual shutdown or a battery drain in order to show the correct time on Blaze. This is especially important for your activity tracked by Blaze because you'll want to make sure it's associated with the current date and time.

Granted, I find this incredibly inconvenient, and am rather dissapointed by the feature as I too manually shut my Blaze off each night, and when I turned it on each morning it was always accurate.  Now I have to remember to manually sync it at some point, while I lose track of whatever I've done throughout the morning.

It would be treat to have someone at Fitbit explain the thought and rational behind this, and tell us why it can't go back to how it was! 

😞

[SolangeE]

Hey there, @SunsetRunner! It is nice to see you around.  Our engineers are always trying to improve all the features with each update, however we don't have the specific information as of why this was changed. Keep in mind that it is always important to sync daily. And take a look at this thread for the latest updates! 

Thanks for providing us with your feedback and thoughts, this is very important for us!