Connect to Bitmoji "preparing to teleport"

[Bitmojiconnect]

I cannot get my fitbit to connect to bitmoji. I have tried restarting everything. I have let it sit for almost an hour and all it says is preparing to teleport. I have an android and the fitbit sense. Any help in getting them to connect?

Moderator edit: Subject for clarity.

[RodrigoMFitbit]

@Bitmojiconnect Welcome to the forums. Thanks for reaching our regarding the Bitmoji clock face. 

I appreciate you taking the time to explain your situation. I have seen this reported already. This is a general issue. It has been reported already and Fitbit is working on a solution. I appreciate your patience. 

You could still try the steps outlined here: 

• How do I troubleshoot apps connected to my Fitbit account?
• How do I troubleshoot apps on my Fitbit device?

Have a nice day!

[josumnida]

Is there a time estimate on this?  It's very frustrating to not be able to use it.  I used to use it on my Versa and I miss it very much on my Sense.

Thanks