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Connected GPS Running notification & step counting issue

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‎04-25-2020 03:15 - last edited on ‎05-01-2020 14:08 by Fitbit Moderator

‎04-25-2020 03:15 - last edited on ‎05-01-2020 14:08 by Fitbit Moderator

Hi all,

 

For the past 3 days the "Connected GPS Running" notification has been constantly on my Galaxy S9. I've tried restarting my phone and putting both my phone and my fitbit on charge but nothing has helped. I have also noticed my steps have been way out of the app compared to my Charge 3.

 

Moderator edit: Subject for clarity 

 

 

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‎05-01-2020 14:06

‎05-01-2020 14:06

Hi @Bea_CH95, welcome to the Community Forums! Sorry for the delay in responding your post.

 

Thanks for bringing this to our attention and for the details that were shared. To better assist you with this, can you please let me know when was the first time you experienced this issue and how many times since then? In the meantime I receive your answers, please try the following steps and let me know if the issue persists:

 

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the Android version is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.

If you haven't already done so, please restart your Charge 3 following the steps that are specified on: How do I restart my Fitbit device? and let me know if the step count issue persists. 

 

Keep me posted and let me know if you have any additional questions. 

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